Booking Terms and Conditions
Cancellation Policy
- 24-Hour Cancellation Policy: To receive a full refund, cancellations must be made at least 24 hours before the scheduled appointment.
- Rescheduling: Cancellations made within 24 hours of your scheduled appointment may be rescheduled once.
- No-Call/No-Show: There is no refund or rescheduling of appointments missed due to a no-call or no-show prior to the appointment start time. (For example, a 11am appointment is a no-call/no-show if the client calls, texts, or emails at 11am or later.)
Appointment Times Grace Period
Your appointment time has been reserved for you and no other appointments are scheduled at that time. If you will be late please notify me as soon as you are able.
If you cannot make it to your appointment within your grace period, your appointment may be canceled, without a refund. You do have the option of keeping the remaining time available in your appointment, but the time will not be extended.
Grace Period:
- 15-minute appointments: no grace period
- 25-minute appointments: 5-minute grace period
- 50-minute appointments: 10-minute grace period
- 90-minute Group Sessions:
- Bernette’s total time for the session cannot exceed 120 minutes from the scheduled start time.
Payment and Fees
Fees for sessions are collected at the time of booking. Individual sessions of 25 minutes and 50 minutes are collected in full. For group sessions a 50 percent deposit is due.
- Group Sessions:
- A balance of $250 is due for those within 15 miles of 30064.
- Payment is due in cash (exact change) or credit card upon arrival, before the event begins.
- For those outside the 15-mile zone, the balance will be provided via email.
General Terms and Conditions
- Professional Conduct: Please treat Bernette and other clients with respect. Disruptive or disrespectful behavior may result in session termination without refund. In groups, disruptive participants may be asked to leave, without refund.
- Confidentiality: All information shared during private sessions will be kept strictly confidential.
- No Guarantees: While Bernette strives to be both helpful and insightful, she cannot guarantee specific outcomes.
- Recording Policy: Recording of group sessions by Bernette is permitted and audio and visual may be used in other media and for promotional or informational purposes. Client or guest audio or visual recordings of group sessions is strictly prohibited without prior written consent. Guests may request to record their personal sessions only.
- Late Arrivals: If you arrive late, your session time may be shortened to accommodate other clients.
- Force Majeure: Bernette reserves the right to cancel or reschedule appointments due to unforeseen circumstances, such as illness or natural disasters.
- Subject to Change: Bernette reserves the right to modify and change the terms and conditions for booking appointments at any time, however, terms set at the time of a client’s booking are applied to that booking.
By scheduling an appointment, you agree to these terms and conditions.
###End of Terms and Conditions###
Updated December 15, 2024